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SHIPPING POLICY

At Simply Sew Quilt Co., we understand the importance of finding affordable shipping options for our customers. Currently, we utilize Canada Postal Expedited shipping as our primary method. However, we are always looking for ways to provide even better deals for our patrons. Recently, we have compared our current courier with Sendle, which has offered cheaper rates for some packages. We also offer various shipping options for different provinces in Canada. For US residents, please contact us directly to prepare a quote for the shipping of your purchase.

RETURN POLICY

We want all of our customers to be 100% satisfied.

 

Please note that select items are eligible for returns and exchanges within 15 days of purchase with proof of purchase (exceptions apply). 


To qualify for a return, your item must be in its original condition, unused, and with packaging intact.

However, please be aware that and they are classified as Final Sale products and not eligible for return or exchange.

  • Cut Fabric

  • Kits

  • Patterns*

  • Special Order or Pre-Order

  • Gift cards

  • Books/Magazine*

  • Sale/Clearance items/End of Bolts

  • Shipping fees

  • Longarm Quilting Services

 

* Due to copyright laws, patterns and books are not returned.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please contact us before returning an item, as items returned without prior approval will not be accepted. You will be responsible for paying the shipping fees for returning your item.

 

If you have any questions about the return process, please feel free to contact us at simplysewquiltco@gmail.com.

 

~All returns must be in original condition and packaging and they must not have a smoke odour to them.  Returns that have a smoke odour will not be refunded.~

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take some time to process and post the refund.

 

 


PAYMENT METHOD

We take your security seriously and that's why we have partnered with Square to process all of our payments. Whether you're shopping for some beautiful quilting fabrics or taking advantage of our longarm quilting services, you can rest assured that your payment information is being handled securely and efficiently. Contact us if you have any questions about our payment methods.

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